Orders
Orders are the core of FixhDesk. Each order tracks a job, repair, sale, or service for a customer. Orders support statuses, media attachments, interventions, notifications, and payments.
Creating an Order
Go to Orders → New order. Fill in:
- Customer — select from your customer list
- Shop — assign the order to a shop
- Status — initial status for the order
- Title / Description — what the order is about
- Amount — total value of the order
- Urgent — flag the order as urgent if needed
Order Number
Each order receives a unique, auto-generated order number. Customers can use this number on the public orders page to check the status of their order without logging in.
Interventions & Notes
Open an order and use the Interventions panel to add timestamped notes about the work performed. Each intervention records the user who added it and the time. This creates a full audit trail of all activity on the order.
Media Attachments
Attach photos and videos to an order as evidence or documentation. Supported formats: JPEG, PNG, GIF, WebP, HEIC, PDF, MP4, MOV, WebM. Maximum file size: 26 MB. Customers can also upload media directly via the public order page using the QR code.
Customer Notifications
Send status updates to customers from inside the order using:
- Email — free, uses your company email settings
- SMS — requires SMS credits, deducted per message
- WhatsApp — sends a WhatsApp message to the customer
Marking as Paid
When a payment is received, open the order and click Mark as paid. You can select the bank account to which the payment was received, enter a partial or full amount, and add a note. The payment is recorded in the Finance module.
Public Order Page
Each order has a public URL (accessible without login) where the customer can see its current status and uploaded media. Share the URL or the QR code with your customer.